We ship nationwide, and we have access to many different shipping services. UPS is our default and primary shipping method, other carriers may be used upon request, contact us and we will see which shipping method is available. Shipping and expediting fees are never refundable, no exception. Return shipping is never covered by Suncoast.
The chart above shows UPS Ground shipping time tables for the US. All orders are subject to a 1-3 business days processing time, special orders can take longer. The chart shows the normal transit time for UPS Ground, but this is not a guaranteed transit time.
Have a shipping error? Damaged box? Timing is critical, so make sure you inspect your order upon receipt from UPS and contact us within 10 days of delivery. If you're outside the USA and having the package forwarded to your location, make sure the receiver opens the package and inspects for damage and accuracy. Our responsibility ends there, any loss or damage beyond that point will have to be settled with your shipper/freight forwarder.
Taxes & Duty - If you're outside the US, you will be responsible for any taxes or duty fees which are imposed by your government. Before ordering, check with UPS or your local government to get an estimate.
Freight Forwarder? - If you're using a freight forwarder, our responsibility ends when they receive the package. Make sure they inspect all contents for damage and accuracy, and contact us with any issues before they forward the products to your location. Once they forward the package they are responsible for any loss, damage, or missing items.