Return Policy and RMA
Return Policy Guidelines:
- Electrical Items - No Exceptions
- Clothing - non-returnable, but exchanging sizes is easy. Email us for details.
- Installed Items
- Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Porsche.
- Undocumented shipping damage or mis-packaged items
- Incomplete returns, missing hardware or components
- Damage from misuse or improper installation
- Over 30 days
- Certain Special/Custom Order Items - Any interior part which is color specific, non-factory parts, body panels, and special request items (items not shown on our site). "Made to Order" parts can not be returned.
Returnable (Subject to a 35% restocking fee)
- Special Ordered & In-Stock Items
- Uninstalled Items
- Returned within 30 days
- Unauthorized returns (lack of RMA and/or acknowledgment of management)
Problems - Do you have a problem with an order? Take these steps:
Contact Us - We're open Monday to Friday, 8:00 am - 5:30 pm (EST). Please call or email us in a timely manner. If we're closed, please email us with your concern and we will address it as soon as possible. We will do our best to assist you, reasonable requests will be considered if addressed in a timely manner. You have 10 days to resolve shipping errors or damage, so don't delay!! Please inspect all items upon receipt.
Damaged Boxes/Parts - If a box arrives and it looks like it has been impacted, notify the freight company at the time of delivery if possible. Ask the driver to make a note of it, anything that can be done to start a claim will speed-up the process. Delays and problems are unfortunate, but they do happen, and there are necessary steps required to resolve them.
Keep Everything - Please retain all factory packaging, the box, and all box padding. If you discard any of these items, we may not be able to help you.
Take Photos - Please email photos. Sending photos will give us the information we need to help you. If something isn't fitting properly, maybe we can provide assistance. If UPS has destroyed a box, and a part has been pulverized, we will need to see it. Sometimes verbal or written communciation won't help, and photos will help clarify any confusion. Take photos of everything including packaging.
Don't Install It!! - If you know something is defective or wrong, don't install it. By installing it, you will lose the ability to process a claim. If you install it or modify a product, we won't be able to help you.
Shipping & Return Notes:
Damaged Items: For damaged products (return or replacement) buyers must contact us within 10 days of receipt. See the notes above in our Problems section.
Exchanges - For clothing, must be returned with original packaging and labels. Washed, used, or dirty clothing is not returnable. For incorrectly ordered items, see our Return Policy below.
International orders - International shipping taxes, duty, or brokerage is not refundable under any circumstance.
Freight Forwarders - If you're using a freight forwarder, our responsibility ends when they receive the package. Make sure they inspect all contents for damage and accuracy, and contact us with any issues before they forward the products to your location. Once they forward the package they are responsible for any loss, damage, or missing items.
Shipping - Shipping fee is not refundable, no exception. Return shipping cost is not covered by Suncoast. We use UPS for most shipping inside the USA, we use DHL for international shipments (customer will be responsible for all import duty and taxes).
Warranty - Manufacturers warranties vary, factory Porsche Parts come with a limited warranty against manufacturers defects. Misuse or improper installation will void this warranty. Some warranty claims are not possible by mail, and will require you to complete the warranty claim at your local dealer. Installation cost of warranty parts is not covered.
Pricing - Prices are subject to change at anytime, we do our best to update our website, but fluctuations happen constantly.